PostGlobal Implementation in Posta Uganda
Posta Uganda is the historical provider of postal services in Uganda, having an extensive network of postal delivery outlets down to sub-country level. Mail is delivered to over 70,000 post boxes all over the country, and through our 300 post offices they offer a host of auxiliary services. These include letter and parcel conveyance, an express courier service, local and international money transfers, internet services, philately for collectors, affordable public transport by the Post Bus, distribution of newspapers, magazines as well as being an agent for telecommunications providers.
Posta Uganda has selected Reason Solutions as its technology partner to automate its counter operations. A cohesive technology platform to support rapid product introduction, orchestrated operations, increased scalability and true flexibility across operations, driving down costs and governance hassles, was key to the Posta Uganda’s transformation strategy and PostGlobal assured Posta Uganda of all this and more.
The implementation of PostGlobal solution focused on enabling Posta Uganda with a robust technology platform in automating the services offered. Posta Uganda selected PostGlobal counter automation module, PostGlobal Point of Sale and Track and trace to automate the operations and transact business. On a daily basis, the transaction data from various post offices get consolidated at the central server for enabling Management Information System.
PostGlobal Point of sale eases the effort in customer transactions at the post office counters. It improves the work environment of the postal officials as well as operational efficiency. It provides a great deal of customer satisfaction. It helps in quick settlement of daily accounts for the postal officials. Point of Sale handles the acceptance of registered items, express mail items, money orders, post shop items, Post box renting and various other services Posta Uganda offers.
Improved Customer relationship...
PostGlobal enabled Posta to maintain continuous relationship with its customers who hired post boxes and that brought down the cases of non-renewals to minimum